Frequently Asked Questions
- Where are you based ?
Shadowrealmco is based in Melbourne, Australia.
- Are you on social media ?
Yes, Shadowrealmco is most active on Instagram, Tiktoks and Youtube under the same name. Social media links are here.
- Are you the artist ?
Yes, my name is Ciel, I am the artist, owner and everything is created by me
- Do you offer commissions or custom designs ?
No, we do not currently take commissions. However, if you have any special requests, please feel free to email me and I will try my best to accommodate.
- What is your return policy ?
All sales are final, we do not accept returns or refunds, unless there is an inherent issue with the products. Please reach out to me if there are any trouble. - Do you have a physical location ?
Yes, our product is stocked at incube8r in Melbourne Central and Shop of Little Shops in Parkenham. We also do in person events, please follow our social medias to learn more. - How do I contact you ?
If you have a questions, feedback or have encountered any problems you can email me at shadowrealmco@outlook.com.au